The National Federation of Community Organisations Ltd (Community Matters -"We", “us” or “our”) is committed to protecting and respecting your privacy. We provide access to information, advice and consultancy through specialist staff, networks, events and publications.
Information we may collect from you
We may collect and process the following data about you:
- From information that you provide by completing the membership form and forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services and events. We may also ask you for information when you enter a competition or promotion sponsored by the Community Matters (or our partners) and when you report a problem with our site
- If you contact us, we may keep a record of that correspondence
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them
- Details of transactions you carry out through our site and of the fulfilment of your orders
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Community Matters will hold the data of members for the duration of their membership. For members that leave Community Matters will hold their data for a period of ten years after leaving. During this period Community Matters may on occasion send information that maybe of relevance based on previous transactions, purchases or membership activity. Lapsed members can cease these types of communications by emailing
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern
- To store information about your preferences, and so allow us to customise our site according to your individual interests
- To speed up your searches
- To recognise you when you return to our site.
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
- To provide you with information about Community Matters’ services
- To provide you with information about your membership with Community Matters
- To ensure that content from our site is presented in the most effective manner for you and for your computer
- To provide you with information, products or services concerning the community sector and our services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
- To carry out our obligations arising from any contracts entered into between you and us
- To allow you to participate in interactive features of our service, when you choose to do so
- To notify you about changes to our service
When you become a member of Community Matters or take part in a transaction on the Community Matters website, we may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone. Where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. We will communicate with you by telephone, letter, email or other reasonable means with updates and information about goods and services similar to those which were the subject of a sale to you or enquiry from you.
You have the right to ask us not to process your personal data for marketing purposes.
Our site and our communications may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £5 to meet our costs in providing you with details of the information we hold about you.