We hope that you find both the VISIBLE Standards and the ^preVISIBLE Review simple and easy to use - but if you have any queries or questions please do not hesitate to contact a member of the The VISIBLE Communities™ team.

Community Matters Helpline

0845 847 4253 FREE available 9.30 -13.00 on Monday, Wednesday and Friday.

VISIBLE Communities™ Resource

Detailed process sheets and handy guidance documents indicating all of the required actions and steps for completion of VISIBLE.

The VISIBLE Communites^TM Team

Contact Kierra Box kierra.box@communitymatters.org.uk who would be happy to deal with your query.

VISIBLE Local Licensed Agents

In some areas there are local agents; either under a License Agreement or a Supporter Agreement with Community Matters. Where this special arrangement is in place organisations should use these bodies as their first port of call for support see a list of VISIBLE Local Licensed Agents. 

As an accrediting organisation, to maintain the integrity of the Standards, support will always be provided by someone different to your eventual appointed VISIBLE assessor. Therefore, all support offered by the VISIBLE team, or other Community Matters consultants or staff, is offered without prejudice to the final decision of the VISIBLE assessor when your group comes forward for accreditation.